Apple has acknowledged reports of cracked inner displays on the iPhone Duo, saying the problem affects only a small number of units. The company's statement was given to MacRumors on Monday, according to the outlet.
Apple said it is "aware of an issue impacting the inner display on a small number of iPhone Duo units," and added that early customer response to the device has been very positive and that developers are updating their apps for its folding form factor. Customers who run into a display problem are being told to contact AppleCare for a replacement.
According to MacRumors, Apple also indicated that most people will not see the issue and that it is not a defect users need to worry will develop over time. On the units that are affected, the crack appears shortly after purchase.
What owners describe
MacRumors reports that most of the cracks appear in the same place: the lower half of the inner display, along the hinge. Some owners say the screen feels stuck and that a popping noise sometimes comes just before the damage appears. Those who have been affected have reportedly received in-store replacements, although stock is limited and some customers are waiting.
What is still unknown
Apple's statement did not say what causes the cracking or whether a fix is planned. An iFixit teardown of the iPhone Duo pointed to a possible explanation: several components converge at the spot where cracks are showing up, and a center support bar in the hinge that is supposed to retract may not be doing so. iFixit presented this as a possibility rather than a confirmed cause.
MacRumors also says it understands that some of the crack images circulating online are AI-generated, which makes it harder to judge how widespread the issue really is. Apple has not shared figures on how many units are affected.
The reports began within hours of the iPhone Duo's launch last week, when the first owners posted photos of damaged screens. Apple's response is the company's first public comment on the matter, based on the material cited by MacRumors.
Anyone who has a damaged inner display can contact AppleCare, as Apple advised. This story is based on reporting by MacRumors; Apple has not published the statement on its own newsroom.
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